What makes a good phone survey introduction? It is important not to dismiss the significance of this piece of the phone survey puzzle. Advanis always ensures that we test various introductions to determine what works best for the particular study and audience. Indeed, we built our proprietary survey system to allow our consultants to do these tests very easily.

A traditional method of mixing qualitative and quantitative research is to start with qualitative, then validate via a quantitative survey. Why not flip that on its head?

Lori Reiser will be presenting at the Festival of New MR on Wednesday February 3rd (Register)

At Advanis, we are always looking for new and innovative ways to improve response rates for our clients so as to reduce non-response bias and improve representativeness of their target population. Pre-notification can be a great way to make respondents aware of why you might be calling or emailing; it “warms them up” to the idea.

You gather great customer experience data. The challenge is organizing, synthesizing, and sharing it to continuously improve your business. Advanis has been delivering customer experience dashboards to our clients for over 15 years; tools that help them accomplish exactly this goal.